Home Services CSR

Help home service businesses deliver a better customer experience.

Support United States home service businesses through professional customer communication, appointment scheduling, service coordination, CRM updates, and dependable follow-through.

JSC Staffing is looking for a dependable Home Services Customer Service Representative who can support United States home service operations from a remote setup in the Philippines. You will help keep customer communication, appointments, service coordination, and CRM records organized throughout the day.

What you will handle.

• Handle inbound customer calls and service inquiries with clear, professional communication.
• Book, confirm, reschedule, and update service appointments based on the company workflow.
• Coordinate customer information and service details so technicians and internal teams have accurate updates.
• Maintain customer records, notes, appointment details, and follow-up activity inside the CRM.
• Follow up with leads and customers when additional communication is needed to support bookings.
• Recognize urgent or time-sensitive service concerns and follow the correct escalation process.
• Provide dependable customer follow-through while maintaining the service standards of the business you represent.

What we are looking for.

• Previous experience supporting a home service business such as HVAC, plumbing, electrical, garage doors, or a related field.
• Fluent and neutral English with strong verbal and written communication skills.
• Experience with appointment scheduling and customer service coordination.
• Comfort working inside ServiceTitan or a similar CRM used by home service teams.
• Organized follow-through, attention to detail, and the ability to keep customer information accurate.
• Reliable internet connection and a quiet workspace suitable for professional customer calls.

A strong fit for dependable customer support professionals.

• You communicate calmly and professionally with customers across different service situations.
• You are comfortable switching between calls, appointments, CRM updates, and follow-up tasks.
• You understand that accurate notes and timely updates are important to field service operations.
• You can work independently while following scripts, escalation rules, schedules, and client-specific processes.

Prepare these before you apply.

• An updated resume in PDF, DOC, or DOCX format, or an accessible resume link.
• A voice recording link that demonstrates your spoken English and professional communication.
• A short summary of your home service, customer service, scheduling, or CRM experience.
• Optional LinkedIn profile and cover note if you want to provide additional context.

A clear application journey.

Remote work with a structured JSC hiring process.

• 100% remote work from the Philippines.
• A full-time opportunity supporting United States home service businesses.
• A role centered on customer communication, scheduling, service coordination, and CRM support.
• Application progress that can be tracked through your JSC applicant dashboard.